Nancy Niu / Lead Product Designer
Establishing the foundation for how agentic AI experiences are built at Salesforce.
Lead the end-to-end design of a unified agentic experience system, standardizing interaction patterns and enabling scalable AI experiences across cloud and platform teams.
Featured Work
Established a scalable pattern system that standardizes agentic AI interactions across Salesforce, enabling consistent experiences and scalable reuse across products.
Defined a system-level verification framework that standardizes how AI responses surface sources and evidence, improving trust and transparency in AI-generated responses.
Established a reusable panel pattern system that integrates AI assistants across 20+ Salesforce builder environments, driving consistent and scalable AI interactions.
Led the scaling of a unified design system across 100+ websites, driving consistency across Salesforce’s web ecosystem.